Returns & Refund Policy

We want you to love what you ordered. If something isn’t right, we’re here to help. Please read our return policy carefully.

📦 Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition

  • The item is in its original packaging

  • Your return request is made within 30 days of delivery

Items that do not meet these conditions may not be eligible for a refund.

❌ Non-Returnable Items

We cannot accept returns for:

  • Used or damaged items caused by the customer

  • Items returned without prior approval

  • Final sale or clearance items (if stated on product page)

  • Personal care or hygiene-related products (if applicable)

📝 How to Request a Return

To start a return, please contact us by email/WhatsApp/Phone and include:

  1. Your order number

  2. The reason for the return

  3. Clear photos or videos (if the item is damaged, defective, or incorrect)

Our support team will review your request and reply with return instructions.

⚠️ Please do not send items back without contacting us first. Unauthorised returns may not be accepted.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

💰 Refunds

Once your return is received and inspected, we will notify you about the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is 5–10 business days depending on your bank or payment provider

Shipping fees (if any were paid) are non-refundable unless the return is due to our error.

🔁 Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us with your order details and product photos.

📭 Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your credit card company (processing times can vary)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please reach out to us.

📩 Need Help?

Our support team is always here to assist you.

Email: [email protected]
Response Time: Within 24 hours (Monday–Friday)

Please include your order number in all return or refund inquiries.