Shipping Policy

Thank you for shopping with us! This Shipping Policy explains how and when your orders are processed and delivered.

📦 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

After your order is processed, it is prepared for shipment and handed over to the shipping carrier.

You will receive a confirmation email once your order is placed and another email with tracking information once it has shipped.

🌍 Shipping Time

Estimated delivery times vary depending on your location:

  • Standard Shipping: 1–3 business days. Orders received before 12:00 PM (noon) are typically shipped the same day, with next-day delivery to mainland UK.

  • Some locations may experience slightly longer delivery times due to customs or local carrier delays.

Please note that these are estimated timeframes, not guaranteed delivery dates.

🧾 Tracking Your Order

Once your order ships, we’ll send you a tracking number via email. You can use this number to monitor your package’s journey.

If you do not receive tracking details within 2 days of placing your order, please contact our support team.

⏳ Shipping Delays

Occasionally, delays may occur due to:

  • Customs processing

  • High seasonal demand

  • Weather conditions

  • Carrier disruptions

We appreciate your patience in such situations. If your package has not arrived after 20 business days, please contact us for assistance.

🏠 Incorrect Address Disclaimer

It is the customer’s responsibility to provide accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, we may require additional shipping fees to resend the package.

We are not responsible for orders delivered to the wrong address if the information provided at checkout was incorrect.

📭 Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If your tracking shows “Delivered” but you have not received your package, please:

  1. Check with neighbors or household members

  2. Contact your local post office or carrier

  3. Reach out to us — we will do our best to assist you

📬 Multiple Packages

In some cases, your items may be shipped separately to ensure faster delivery. You may receive multiple tracking numbers if your order arrives in more than one package.

💰 Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

📩 Need Help?

If you have any questions about your shipment, please contact our support team.

Email: hello@ukpcgarage.co.uk
Response Time: Within 24 hours (Monday–Friday)

Please include your order number in your message so we can assist you faster.